Privacy Policy
Claire Montréal
Information About the Processing of Personal Data
Thank you for visiting the Claire Montréal website. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website and services.
Personal data refers to any information that can directly or indirectly identify you as an individual.
1. Data Controller
The entity responsible for processing personal data on this website in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR), is:
Claire Montréal
Email: info@claire-montreal.com
The data controller determines how and why personal data is processed.
2. Website Security
To protect your information and ensure secure data transmission, our website uses SSL/TLS encryption technology.
You can recognize a secure connection by the “https://” prefix in your browser address bar and the lock icon displayed by your browser.
Claire Montréal does not use automated decision-making or profiling processes that produce legal effects or significantly impact users.
3. Information Collected When Visiting Our Website
When you browse our website, certain technical information is automatically collected by our servers for security and operational purposes.
This may include:
• Pages viewed
• Date and time of access
• Browser type and version
• Device operating system
• Referring website or URL
• Amount of transferred data
• IP address (anonymized where required)
This information is processed based on our legitimate interest in maintaining website functionality, security, and performance. The data is not used to personally identify visitors unless legally required.
4. Cookies
Our website uses cookies and similar technologies to improve user experience and support website functionality.
Cookies are small text files stored on your device that help recognize your browser and remember certain preferences.
Some cookies are temporary and automatically deleted after your session ends, while others remain stored for a longer period to improve future visits.
Cookies may collect information such as:
• Browser settings
• Approximate location
• Device information
• IP address
Cookies are used for functions such as shopping cart management, website analytics, and personalized content.
Where legally required, cookies involving personal data are only activated after receiving your consent through our cookie banner.
You may manage or disable cookies through your browser settings at any time. Please note that certain website features may not function properly if cookies are disabled.
5. Contacting Us
If you contact Claire Montréal by email or through our contact forms, we collect the personal information you voluntarily provide in order to respond to your request.
The processing of this information is based on our legitimate interest in customer communication or, where applicable, contractual necessity.
Your information will only be retained as long as necessary to handle your inquiry or comply with legal obligations.
6. Customer Accounts & Orders
When creating a customer account or placing an order, we collect the personal information necessary to process your purchase and manage your account.
You may request account deletion at any time by contacting us at info@claire-montreal.com.
After an account is deleted or contractual obligations are fulfilled, your data will only be retained where legally required.
7. Email Marketing
Newsletter Subscriptions
If you subscribe to our newsletter, you consent to receiving promotional emails, updates, and special offers from Claire Montréal.
Subscriptions are confirmed through a double opt-in process to ensure security and prevent unauthorized signups.
We may store:
• Your email address
• Subscription timestamp
• IP address used during registration
You can unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.
Marketing Emails to Existing Customers
Customers who have previously placed an order may occasionally receive emails regarding similar products, collections, or promotions based on our legitimate business interests.
You may opt out of these communications at any time.
8. Order Processing & Payment Services
To complete and deliver your order, certain personal information may be shared with trusted shipping providers and payment processors.
Payment Providers
Payments may be processed through third-party providers such as PayPal, Klarna, Shopify Payments, or similar services.
Payment information is processed only as necessary to complete transactions securely.
These providers operate under their own privacy policies and may perform fraud prevention or verification checks where applicable.
9. Product Review Requests
Following a purchase, we may contact you once to request feedback or a review regarding your order experience.
You may opt out of review requests at any time.
10. Social Media Integrations
Our website may contain social media links or plugins from platforms such as Instagram, Facebook, Pinterest, or TikTok.
These integrations are implemented using privacy-conscious methods, meaning no direct connection is established until you actively interact with the platform.
Once you click a social media button, the privacy policies of the respective platform apply.
11. Analytics & Advertising
Claire Montréal may use analytics and advertising tools including Google Analytics, Meta Pixel (Facebook Pixel), and Google Ads to improve website functionality, advertising relevance, and overall customer experience.
Where applicable, IP anonymization is enabled.
Data processing for analytics and advertising is based on user consent or legitimate interest depending on applicable laws.
You may disable tracking through browser settings or platform opt-out tools.
12. Retargeting & Remarketing
We may use remarketing technologies to display relevant advertisements on external platforms after you visit our website.
These technologies use cookies to better tailor advertising content to your interests.
You can disable personalized advertising through your browser settings or advertising platform preferences.
13. Your Rights
Under applicable privacy laws, you have the right to:
• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Restrict or object to certain processing activities
• Receive your data in a portable format
• Withdraw consent at any time
• File a complaint with a relevant supervisory authority
If you object to the use of your data for marketing purposes, your information will no longer be used for those communications.
14. Data Retention
Personal information is only stored for as long as necessary to fulfill contractual, operational, or legal obligations.
Once retention periods expire, data is securely deleted or anonymized.
15. Contact Information
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: info@claire-montreal.com
Claire Montréal
Montréal, Canada