Refund Policy

Claire Montréal

Order Confirmation & Acceptance of Policy

By placing an order through the Claire Montréal website, you confirm that you have read, understood, and accepted the terms outlined in this Refund & Return Policy.

By completing a purchase, you acknowledge that you:

• Have reviewed and agreed to our return conditions and processing timelines

• Understand and accept the return procedure described below

• Agree that, in the event of a payment dispute or chargeback, this policy together with related order documentation may be used as supporting evidence

Returns

If you are not fully satisfied with your purchase, you may request a return for eligible items within 30 days of receiving your order, provided the conditions below are met.

Return Eligibility

To be eligible for a return:

• Items must be unused, unworn, and unwashed

• Products must be returned in their original condition and original packaging

• Items may only show standard inspection handling

• Return shipping costs are the responsibility of the customer

Once your return has been received, our team will inspect and process it within approximately 7 business days. Claire Montréal reserves the right to refuse returns that show signs of wear, misuse, damage, or alterations not caused by us.

How to Request a Return

To request a return, please follow these steps:

• Contact us at info@claire-montreal.com within 30 days of delivery

• Include the following details in your email:

Order number

Reason for the return

Photos of the item if damaged or defective

Your full name and shipping address

• Wait for return approval and shipping instructions before sending your package

Please do not return items without prior authorization, as unauthorized returns may not be accepted.

We strongly recommend using a tracked shipping method and keeping proof of shipment until the return process has been completed.

Damaged or Defective Items

If your order arrives damaged or contains a manufacturing defect, please contact us within 2 days of delivery at info@claire-montreal.com.

Please include:

• Your order number

• A brief explanation of the issue

• Clear photos or a short video showing the problem

After reviewing the issue:

• We may offer a replacement depending on product availability and the nature of the defect

• In certain situations, returning the item may not be necessary

Replacement orders are generally processed within 7–14 business days.

Lost, Refused, or Undeliverable Orders

If your package appears lost during transit:

• Contact us with your order number and tracking information

• We will assist with an investigation through the shipping carrier and arrange a replacement or refund if the loss is confirmed

If a package is refused, left unclaimed, or returned due to an incorrect shipping address entered at checkout, a $35 CAD administrative and shipping fee may be deducted from the refund amount.

Cancellations & Withdrawal Rights

Under applicable Canadian consumer guidelines, customers may request to withdraw from their purchase within 30 days of receiving their order.

Please note:

• Orders cannot be canceled once they have been shipped

• If your order is already in transit, you may request a return after delivery

• To request an order cancellation before shipment, contact info@claire-montreal.com as soon as possible

• Return shipping costs remain the responsibility of the customer

Chargebacks & Payment Disputes

If there is an issue with your order, we kindly encourage you to contact our support team first so we can work toward a fair and timely solution.

In the event of a chargeback or payment dispute, Claire Montréal may provide relevant documentation to the payment provider, including:

• Order confirmations

• Tracking and shipping records

• Communication history and submitted photos

Opening a chargeback without contacting us beforehand may delay the resolution process and could affect future orders.

Important Information

• Approved returns must be sent to our designated fulfillment facility

• Return shipping costs are not covered by Claire Montréal

• We are not responsible for customs delays, import procedures, or clearance issues

• Hygiene-sensitive items returned in used or unsanitary condition cannot be accepted

• Returns are not free of charge and shipping/handling fees may apply

Contact Us

If you have questions regarding this Refund & Return Policy, our customer support team is happy to assist you.

Email: info@claire-montreal.com

Claire Montréal
Montréal, Canada